Shipping Policy

We provide free standard shipping worldwide.

Total delivery time = processing time + shipping time.

Processing Time

Orders are usually processed and shipped within 1–3 business days after payment is confirmed and any fraud checks are cleared. Business days are Monday through Friday, excluding holidays or scheduled service interruptions.

Shipping Methods & Estimated Delivery Times

Standard shipping typically arrives within 1–2 weeks after shipment. This is an estimate and not a guaranteed timeframe; delays may occur.
If you need faster shipping, we offer express shipping for an additional cost. Please contact us if you require expedited service.

Order Tracking

Once your order ships, we will email or text a tracking number and carrier details. Use the tracking number on the carrier’s website to monitor shipment status.
If tracking does not update for a long time, please check your spam folder or your account order status. If the issue remains, contact customer service and we will investigate with the carrier.

International Taxes & Customs Charges

International customers may be required to pay sales tax, duties and/or customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping.
Taxes and customs charges differ depending on the destination country and region. We recommend contacting your local customs office if you are unsure about applicable fees.
Please expect possible delays during periods of restricted flights or changing customs procedures. These delays are beyond our control; we remain in contact with our shipping partners to keep shipments moving.

Changes, Cancellations & Returns

Before shipment: If you need to change the delivery address or cancel an order, contact Customer Care as soon as possible. Because processing is fast, changes may not always be possible.
Cancellation policy: We do not issue refunds once an order is in the process of creation or has been shipped. If you contact us within 24 hours of placing your order, we can cancel the order and issue a refund. Cancellation requests made after 24 hours will incur a 30% restocking fee based on the order.
Requests to change the delivery address must be made directly with Techwear Official Customer Care prior to shipment.
After shipment: Orders that have already shipped usually cannot be changed or cancelled. In special cases we can try to contact the carrier, but success is not guaranteed.
For returns or exchanges, please follow our Returns & Exchanges policy. Typically you must submit a request within the specified time window and return items according to the provided instructions.

Lost, Delayed & Damaged Shipments

If a package is marked delivered but you did not receive it, first check with household members, neighbors, and alternate delivery locations. If it’s still missing, contact us and we will help investigate with the carrier.
For lost shipments or items damaged in transit, please take photos of the packaging and item within 48 hours of delivery and send them with your order number to customer service. We will assist with filing a claim and resolving the issue.
Carrier claim investigations may take time; please cooperate and provide requested information promptly.

Additional Information

Techwear Official is not responsible for lost or stolen packages or for packages delayed in transit, although we will assist in carrier investigations where possible.
Shipping costs for orders are non‑refundable.
Shipping costs quoted by Nive Cor do not cover return shipping. Customers are responsible for return shipping fees unless otherwise stated.

For any shipping-related questions, please contact our Customer Care team at support@nivecor.com. Provide your order number, recipient name, and a description of the issue for faster assistance.

Item added to your cart